Cancellation & Refunds
Last updated October 21, 2026
Cancel anytime, online, in a few clicks. Cancel during the free trial and you pay nothing. Cancel after that and you keep access until the end of the month you've paid for. We don't refund partial months.
Free trial
New subscribers get a 7-day free trial of the plan they choose. A card is required to start it, but nothing is charged during the trial. The trial is for first-time subscribers: if you've subscribed before, there's no trial and your card is charged when you subscribe. If you cancel before the trial ends, you are never charged. A few days before it ends, we email you a reminder with the date and amount of the first charge.
Automatic renewal
If you don't cancel during the trial, your subscription starts when the trial ends (without a trial, it starts when you subscribe). We charge the price of the plan you chose, plus any applicable tax, and it renews automatically every month on the same date until you cancel. Stripe sends a receipt for each charge.
How to cancel
- Sign in to the Renewal Finder.
- Click your email address at the top right of the app, then Manage billing. Stripe's billing page opens.
- Click Cancel subscription and confirm. You'll see the date your access ends.
We also email you a confirmation with the date your access ends.
Prefer email? Write to renewals@ebcatalystgroup.com from the address on your account and we'll cancel for you. We confirm by email.
What happens after you cancel
- During the trial: you can keep using the app until the trial's last day. Then it locks, and nothing is charged.
- After a charge: you keep full access until the end of the month you paid for, and you aren't charged again. Then the app locks.
Refunds
Charges are not refundable, and we don't give refunds or credits for partial periods or unused time, or groups you didn't open, except where the law requires it.
If you were charged by mistake, for example after you cancelled or twice for the same period, email renewals@ebcatalystgroup.com within 30 days of the charge and we will refund it in full.
Changing plans
You can change plans anytime from Manage billing.
- Upgrades from Starter to Pro take effect right away. You're charged the prorated difference for the rest of the month, and Pro's terms apply at once.
- Downgrades from Pro to Starter take effect at the end of the month you've already paid for. We don't refund or credit the difference.
- If you change plans during your free trial, the trial carries on with the new plan.
Price changes
If a price changes, we email you 30 days before your first charge at the new price. You can cancel before then.
These rules are part of our Terms of Service.